Do you speak your patients' language?
As a dentist, the words and body language you use to explain concepts to your patients can leave them feeling more confused than informed. How does that happen?
During DSD Residency 1 courses, Christian Coachman acts out a humorous scene between a dentist and patient to illustrate this point. The dentist tells the patient what will happen in a procedure using dental terms and hand gestures - the more he waves his hands about, the less the patient understands. It gets a lot of laughs from participants every time.
The key? Treatment explanations have no impact when you don’t show the value the treatment will bring; only then do you truly speak the patient’s language. This is what the Emotional Game is all about.