Privacy Policy

Privacy Policy DSD Online Privacy Policy Last updated: June 2026

DSD (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect about you. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you access or use DSD Online (the “Platform”), including our website, mobile applications, discussion channels, courses, master classes, podcasts, and related services (collectively, the “Services”).

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with our practices, please do not use the Platform. This Policy should be read together with our Terms and Conditions.

1. Who We Are DSD Online is operated by DSD as a global online community and educational platform for dental professionals. If you have questions about this Policy or how we handle your data, please contact us using the details provided at the end of this Policy.

2. Information We Collect We collect the following categories of information:

2.1 Information You Provide Directly

Account and profile information: name, email address, password, professional role (for example, dentist, student, technician), country, clinic or institution, profile photo, and any biographical or professional information you choose to share.
Purchase and billing information: billing name, address, tax identification (where applicable), and payment details processed through our payment providers. We do not store full card details on our servers.
Community content: messages, comments, posts, images, videos, clinical cases, questions, and any other content you upload or share in community channels.
Learning activity: courses enrolled in, progress, completions, quiz answers, certificates, and preferences.
Communications with us: when you contact support, send feedback, respond to surveys, or interact with us by email, chat, or other channels.

2.2 Information Collected Automatically When you use the Platform, we automatically collect certain information through cookies and similar technologies, including:

Device and technical information (IP address, device type, operating system, browser type and version, screen resolution, language settings);
Usage data (pages visited, features used, time spent on pages, content viewed, clicks, referring and exit pages, session duration);
Approximate location derived from your IP address;
Log files, diagnostic data, and performance metrics.

2.3 Information from Third Parties We may receive information about you from third parties, including:

Authentication providers, if you sign in using a third-party account (for example, social or single sign-on providers);
Payment processors confirming the status of your transactions;
Analytics, advertising, and marketing partners;
Event organizers, educational partners, or sponsors, where relevant.

3. How We Use Your Information We use your personal information for the following purposes:

To provide and operate the Platform: create and maintain your account, deliver courses and community features, enable payments, issue certificates, and provide customer support.
To personalize your experience: recommend content, display relevant courses and discussions, and remember your preferences.
To communicate with you: send service messages, transactional notifications, product updates, security alerts, and — where permitted — marketing communications about DSD courses, events, and offerings.
To improve the Platform: analyze usage patterns, conduct research, test new features, and enhance performance and security.
To ensure safety and compliance: detect and prevent fraud, abuse, unauthorized access, and violations of our Terms; comply with applicable legal, regulatory, and accounting obligations.
To enforce our rights: enforce our Terms, defend legal claims, and protect the rights, property, and safety of DSD, our users, and others.

4. Legal Bases for Processing (EEA, UK, and Switzerland) If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on one or more of the following legal bases:

Performance of a contract: where processing is necessary to provide the Services you have requested (for example, to deliver courses you purchased).
Legitimate interests: where processing is necessary for our legitimate business interests, such as improving the Platform, preventing fraud, and operating our business, provided those interests are not overridden by your rights.
Consent: where you have given consent, for example to receive marketing communications or for certain cookies. You may withdraw consent at any time.
Legal obligation: where we must process your information to comply with applicable law.

5. Cookies and Similar Technologies We use cookies, pixels, tags, local storage, and similar technologies to operate the Platform, remember your preferences, analyze traffic, and support marketing activities. You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Platform. Where required by applicable law, we will request your consent before placing non-essential cookies on your device through a cookie banner or preference center.

6. How We Share Your Information We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers We share information with trusted third-party vendors that provide services on our behalf, such as cloud hosting, payment processing, analytics, email delivery, customer support, video hosting, identity verification, and fraud prevention. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

6.2 Community and Public Areas Content you post in community channels or other public areas of the Platform (including your name, profile information, and the content itself) may be visible to other users of the Platform. Please exercise caution when sharing personal or patient-related information.

6.3 Business Transfers If DSD is involved in a merger, acquisition, reorganization, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

6.4 Legal Requirements and Protection of Rights We may disclose information when we believe in good faith that disclosure is necessary to: (i) comply with applicable law, legal process, or a valid request from a public authority; (ii) enforce our Terms or other agreements; (iii) detect, prevent, or address fraud, security, or technical issues; or (iv) protect the rights, property, or safety of DSD, our users, or the public.

6.5 With Your Consent We may share your information for any other purpose with your consent or at your direction.

7. International Data Transfers DSD operates globally. Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside, including countries whose data protection laws may differ from those of your jurisdiction. When we transfer personal information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, including through the use of standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms recognized under applicable law.

8. Data Retention and Account Deletion We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, maintaining your account, complying with our legal and regulatory obligations, resolving disputes, and enforcing our agreements.

Account and Data Deletion: You have the right to request the deletion of your account and personal data at any time. You can delete your account directly within the DSD Online mobile app by navigating to your account settings. Alternatively, you can request account and data deletion by contacting us directly using the information provided in Section 14. When your account is deleted, we will delete or anonymize your personal information within a reasonable period, except where retention is required by applicable law (for example, for accounting, tax, or dispute-resolution purposes).

9. Your Rights Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information, subject to certain exceptions.
Restriction: request that we restrict the processing of your information in certain circumstances.
Portability: request a copy of certain information in a structured, machine-readable format.
Objection: object to processing based on our legitimate interests or for direct marketing purposes.
Withdraw consent: withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing before withdrawal.
Lodge a complaint: file a complaint with your local data protection authority if you believe we have not handled your information properly.

To exercise any of these rights, please contact us using the details provided in Section 14. We may need to verify your identity before responding. Some rights may be subject to limitations or exceptions under applicable law.

10. Categories of Personal Information — Summary The table below summarizes the main categories of personal information we collect and the purposes for which we use them.

Identifiers: Name, email, account ID, IP address (Account creation, authentication, communication)
Professional information: Role, clinic, country (Personalization, eligibility verification)
Commercial information: Courses purchased, subscriptions, billing history (Order fulfillment, billing, support)
User content: Posts, comments, uploaded media (Community features, moderation)
Technical and usage data: Device info, pages viewed, clicks (Platform operation, analytics, security)
Marketing preferences: Email opt-in/out, interests (Sending relevant communications)

11. Data Security We implement administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, encryption in transit, secure infrastructure, and regular security reviews. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly of any suspected unauthorized use of your account.

12. Children The Platform is not directed at children. We do not knowingly collect personal information from individuals under the age of 16 (or the minimum age required by applicable law in your jurisdiction). If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us.

13. Third-Party Links and Services The Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

14. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, your data practices, or to request account deletion, please contact us at:

Email: courses@digitalsmiledesign.com
Phone: +34 722 31 25 41
Address: C. de Ochandiano, 10, 1°, Moncloa - Aravaca, 28023 Madrid, Spain

15. Changes to This Policy We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this Policy and, where appropriate, provide additional notice (such as email or an in-Platform notification). Your continued use of the Platform after the updated Policy takes effect constitutes your acceptance of the revised Policy.