SUPPORT CENTER
DSD Online Support Center We're here to help you get the most out of DSD Online — your community, your classroom, your growth.
Whether you're just getting started, enrolling in a new course, or looking for answers about your account, our Support Center brings everything into one place. Browse the topics below, explore our frequently asked questions, or reach out directly — our team is always happy to help.
How can we help you today?
- Account & Access: Questions about signing up, logging in, resetting your password, or managing your profile.
- Courses & Learning: Help with enrolling, accessing course materials, completing lessons, and downloading certificates.
- Community Channels: How to join discussions, post content, follow channels, and engage with the DSD community.
- Billing & Subscriptions: Information about payments, invoices, renewals, cancellations, and refunds.
- Technical Support: Troubleshooting video playback, browser compatibility, notifications, and connectivity issues.
- Content & Guidelines: Community rules, reporting inappropriate content, and guidelines for sharing clinical cases.
Frequently Asked Questions
Account & Access
- How do I create an account? Visit the Sign-Up page, enter your email, and follow the on-screen steps. Once you verify your email, your account is ready to use. Creating an account is free and gives you access to community channels, open sessions, and selected content.
- I forgot my password. How can I reset it? On the login screen, click “Forgot password?” and enter the email associated with your account. We'll send you a secure link to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact support.
- How do I update my profile information? Go to your profile settings from the user menu in the top-right corner of the Platform. From there you can update your name, photo, professional role, country, and notification preferences.
- Can I change the email address linked to my account? Yes. Open your account settings and update your email address. You'll be asked to verify the new email before the change takes effect. If you no longer have access to your original email, contact support for assistance.
- How do I delete my account and personal data? You can permanently delete your account at any time. Inside the mobile app, navigate to your account settings and select the option to delete your account. Alternatively, you can email our support team directly at courses@digitalsmiledesign.com requesting the deletion of your account and data, and we will process it promptly.
Courses & Learning
- How do I enroll in a course? Browse the Courses section, open the course of your choice, and click Enroll or Buy Course. Free and paid courses are clearly labeled. Once enrolled, the course will appear in your personal dashboard.
- How long do I have access to a course I purchased? Access duration is displayed on each course page before purchase. Most courses include lifetime access or access for a defined period. Check the specific terms of the course you're interested in.
- Can I watch courses on my phone or tablet? Yes. DSD Online is designed to work smoothly on desktop, tablet, and mobile browsers. For the best experience on the go, we recommend using a stable internet connection and the latest version of your browser.
- Do I get a certificate when I complete a course? Most courses include a certificate of completion that you can download once you finish all required lessons and assessments. Certificates are available directly from the course page under the Certificates tab.
- Can I download course videos for offline viewing? To protect the intellectual property of our instructors, course videos cannot be downloaded. However, many courses offer downloadable materials such as slides, guides, and worksheets to support your learning.
Community Channels
- What are the discussion channels? Channels are dedicated spaces for conversations around specific topics, including aligners, restorative, implantology, the DSD concept, and the latest in digital dentistry. Join the channels that interest you and connect with peers worldwide.
- How do I post in a channel? Open the channel, click New Post, and share your question, case, or insight. You can include text, images, and links. Always follow our community guidelines and ensure any patient-related content is fully anonymized.
- Can I share clinical cases? Yes, and we encourage it — peer discussion is one of the most powerful ways to learn. Before sharing, make sure you have obtained all necessary consents and that any patient-identifiable information has been removed.
- How do I report inappropriate content or behavior? We maintain a strict zero-tolerance policy for objectionable content and abusive behavior. Every post and comment includes a "Report" or "Flag" option. You can also block specific users to hide their content. Our moderation team reviews every report within 24 hours and takes immediate action, which includes removing offending content and permanently banning abusive users from the platform.
Billing & Subscriptions
- What payment methods do you accept? We accept major credit and debit cards and other payment methods supported by our payment providers, which may vary by country. The available options are displayed at checkout.
- How do I cancel my subscription? Open your account settings, go to Billing, and click Cancel Subscription. Your access will remain active until the end of the current billing period. You can re-subscribe at any time.
- Where can I find my invoices? All your invoices are available in the Billing section of your account settings. You can view, download, and print them at any time.
- What is your refund policy? Specific refund conditions, where applicable, are displayed at the point of purchase and in our Terms and Conditions. For any refund-related question, please contact support and our team will assist you.
Technical Support
- Videos are not playing or loading slowly. What can I do? Try the following steps: 1) Check your internet connection; 2) Refresh the page; 3) Clear your browser cache; 4) Try a different browser or device. If the issue persists, contact support with a description of the problem, the device and browser you're using, and any error messages you see.
- Which browsers are supported? We support the latest versions of Chrome, Safari, Firefox, and Edge. For the best experience, make sure your browser is up to date and that JavaScript and cookies are enabled.
- I'm not receiving email notifications. How can I fix that? Check your spam or promotions folder and add our sending address to your contacts. You can also review your notification preferences in your account settings to make sure the relevant notifications are enabled.
Content & Guidelines
- What are the community guidelines? Our community is built on respect, curiosity, and professionalism. We expect all members to contribute constructively, respect intellectual property, protect patient privacy, and avoid any form of harassment, discrimination, or unauthorized promotion. Full guidelines are available inside the Platform.
- Can I promote my own services, products, or events? Self-promotion is limited to the spaces specifically designated for it, and only within our community guidelines. Unsolicited promotional content in other channels may be removed and may lead to account restrictions.
Still need help? If you can't find the answer you're looking for, reach out — our team responds as quickly as possible, typically within 24–48 business hours.
- Email us: courses@digitalsmiledesign.com. Send us a detailed message describing your issue, including screenshots if possible. The more context you provide, the faster we can help.
- Call us: +34 722 31 25 41
- Business Address: C. de Ochandiano, 10, 1°, Moncloa - Aravaca, 28023 Madrid, Spain
- In-Platform support: Log into DSD Online and open the Help or Support icon in the bottom-right corner to start a conversation directly from any page.
- Community peer support: Many questions — especially clinical, educational, or workflow-related — can be answered quickly by the DSD community. Post in the relevant channel to get input from peers and mentors around the world.
Related resources
- Terms and Conditions — the rules that govern your use of DSD Online.
- Privacy Policy — how we collect, use, and protect your personal information.
DSD Online — Learn. Connect. Grow.