Purchase Terms & Conditions

1. Definitions and Interpretation

1.1. Definitions

The following definitions apply unless the context requires otherwise.

"Customer" means the party named on the Order Confirmation (or such other person or organization as may be substituted with the written consent of DSD) and, where the context so requires, includes any employee, representative, agent, or contractor acting on the Customer's behalf.

"Course" means the DSD-Organized Course, relevant events, lectures, courses, and/or conferences organized by DSD to which the Ticket relates.

"Consultancy" means a two-day in-person interactive training and audit program in which a DSD expert travels to the User's dental clinic to instruct the local team in-house on DSD implementation.

"Clinical Consultancy" means an in-person interactive clinical execution training program in which a DSD expert travels to your dental clinic to instruct the local team in-house on DSD techniques implementation.

"Mastership" means the certification program that includes a DSD personalized on-demand 12-month mentorship in facially driven and guided digital workflows, Emotional Dentistry, and quality, achieving clinical excellence by performing interdisciplinary, facially driven, guided digital dentistry.

"Order Confirmation" means a written confirmation sent by any means, including digital media and email, through which DSD informs the description of the purchased Tickets or product and describes the details of the transaction.

"Purchase Terms and Conditions" means these purchase terms and conditions, including the Privacy Policy.

"Ticket" means a ticket, voucher, or another form of pass issued by DSD permitting access to the Events.

"User" or "Client" means any Customer, Ticket holder, any person who has access to a Course, and/or any beneficiary of any of the Courses or Mastership/Consultancy Services provided by DSD.

"Venue" means any location where Courses take place.

"DSD" means the company with which the corresponding transaction is celebrated: DSD Planning Center, SL, located at Ochandiano Street, number 10, 1st floor, 28023, Madrid.

"Authorized Third-Party" means a party authorized to organize and sell a DSD Course under the name "DSDx", where "X" means the name of each particular course.

1.2. Interpretation

A. Headings are for convenience only and do not affect interpretation.

B. The singular includes the plural and conversely.

C. Where there are two or more parties named as the Customer, a reference to a right or obligation of the Customer confers that right, or imposes that obligation, jointly and severally.

2. User's Acceptance and Consent to DSD's Use and Purchase Terms and Conditions

By using or visiting www.digitalsmiledesign.com, or purchasing Tickets in any manner from DSD, the User expressly agrees to be legally bound and abide by these Purchase Terms and Conditions, as well as all applicable laws, ordinances, and regulations.

The relationship between DSD and the Client is one of mutual respect. For DSD to ensure the delivery of quality and effective services, the Parties will need to work collaboratively, constructively, and in a spirit of goodwill, while acknowledging the requirement for accountable, responsible, and effective handling of each one's contributions. DSD is entitled to deny Service access in case this mutual respect is not granted.

3. Contract Between DSD and User

3.1. DSD is the official organizer of the Events sold on the website www.digitalsmiledesign.com. The User agrees not to obtain or attempt to obtain any tickets through unauthorized sources. DSD reserves the right to cancel any transaction which DSD reasonably suspects to have been made in breach of these provisions without any notice to the User, and any Tickets purchased as part of such transaction will be void.

3.2. For the Authorized Third-Party Events that are not directly organized, marketed, or sold by DSD, Users may identify that such Third-Party Events are authorized by DSD when: (i) they are promoted within DSD's website (courses endorsed but not organized by DSD), and/or (ii) when such courses use the name DSDx. The DSD brand logo will be monochrome (black or white) and X will be the color of the organizer's primary brand. If a course does not have the DSD-approved brand on it, then it is not a course DSD is affiliated with and the content is not endorsed by DSD.

3.3. Each Ticket is valid for one person and cannot be shared between more than one person.

3.4. The purchase of Tickets takes effect once the Order Confirmation is sent and ends immediately after the completion of the Event. All purchases are subject to payment card verification and other security checks, and the User's transaction may be canceled if it has not passed DSD's verification process.

3.5. If the Customer has bought (or been issued with) any Ticket for any other person, the Customer must bring these Purchase Terms and Conditions and any applicable regulations to the attention of such other Ticket holders. The Customer must ensure that any such Ticket holder complies with these Terms and any applicable regulations. If the Customer or any such Ticket holder fails to comply, the Customer or the Ticket holder may be refused admission to the Venue or removed from the Venue without refund or compensation.

3.6. These Purchase Terms and Conditions and Order Confirmation constitute the entire agreement between DSD and the User, Customer, or Ticket holder.

3.7. By entering the Venue and/or using the Ticket, each Ticket holder acknowledges and agrees that he or she has read and understood these Terms and agrees to adhere to them.

3.8. Exclusive for Consultancies / Clinical Consultancies

In case the Consultancy/Clinical Consultancy requires active input from the Client, such as the provision of patient information or data, specifications, or special conditions, the order submission creates an obligation for the Client to cooperate accordingly. Patient case records for the Consultancy/Clinical Consultancy must be uploaded to DSD's site one month prior to the scheduled date so that the DSD Team can prepare the case in time.

The User is aware and explicitly accepts that digital simulations and products to be developed prior to or during the Consultancy/Clinical Consultancy Services are based on the highest accuracy; however, as patient biology is unpredictable, some variables outside of DSD's control might affect the final result, which might differ from any simulation, plan, or estimate made beforehand.

All Products and Services DSD provides are developed following the User's instructions, knowledge, and experience. DSD might suggest and guide the User throughout the process, but the final medical decision is the User's. Therefore, before the Patient, the User holds the exclusive responsibility for any medical liability linked to the procedure/treatment path selected and/or executed.

4. Payment

4.1. By placing the order, the User authorizes DSD to charge the selected method of payment for the total amount, which includes the Ticket price or product price. Information related to accepted payment methods is made available during the purchasing process.

4.2. Users are informed during the purchasing process and before order submission about any fees, taxes, and costs (if any) that they will be charged.

4.3. Prices on this Website are displayed either exclusive or inclusive of any applicable fees, taxes, and costs, depending on the section the User is browsing.

4.4. Some payment methods may only be available subject to additional conditions or fees. All payments are independently processed through third-party services. This Website does not collect any payment information — such as credit card details — but only receives a notification once the payment has been successfully completed. If payment fails or is refused by the payment service provider, the Owner is under no obligation to fulfill the purchase order. Any costs or fees resulting from the failed or refused payment are borne by the User.

4.5. If Users authorize the PayPal feature which allows future purchases, this Website will store an identification code linked to the User's PayPal account. This authorizes the Website to automatically process payments for future purchases or recurring installments of past purchases. This authorization can be revoked at any time, either by contacting the Owner or by changing the user settings offered by PayPal.

4.6. The User's registration to the Course will only be complete once the purchase confirmation and the Ticket have been received.

4.7. In case payment by installments is available and selected, installments are charged to the attendee's credit card every 30 calendar days until the purchase has been fully paid. The first installment is immediately charged, and all future installments are charged automatically with the attendee's authorization. Payment of the last installment must always be received by DSD 24 hours before the Course start date. If full payment is not completed within the due date, registration is subject to cancellation. If the course was already performed by then, DSD has the right to legally request the outstanding amount.

4.8. Exclusive for Consultancies / Clinical Consultancies

Upon checkout on the website, the User will either pay the full amount of the Service immediately or be allowed to pay by installments. Full payment must be completed prior to the departure of the consultant to the Client's Venue. The DSD team will not start the travel unless the full payment has been successfully collected by DSD.

Since Consultancy/Clinical Consultancy involves travel from DSD personnel to the User's facilities, the Parties agree that the User is responsible for the following Travel Expenses:

(i) The User will reimburse DSD for lodging plus a round-trip flight for one (1) DSD Team Member, or more members if explicitly agreed by the Parties. If DSD desires to send additional team members beyond those mentioned, the additional members' Travel Expenses will be supported by DSD.

(ii) Unless otherwise agreed, the User will pay directly for the lunch of the DSD Staff during the Consultancy duration.

5. Recording Waiver

5.1. DSD reserves the right to broadcast and transmit recorded content via TV, satellite, cable, IPTV, internet, and any other means of distribution.

5.2. The User consents to the use by DSD (and by any third party authorized by DSD) for the purposes of or in connection with any publication, exhibition, or broadcast (including any advertising, promotional, commercial, scientific, medical, research, and/or educational purposes) in any media worldwide, in perpetuity and on a royalty-free basis, of any still or moving picture images taken at the Event where such image includes the User's image, voice, and likeness, either individually or as part of a group shot. The User waives all of the User's personality and privacy rights to the extent necessary to permit such use. Authorized Purposes include transformation, distribution, reproduction, public communication, and dissemination rights, as well as any others that may correspond, with no limitations other than those derived from the current Intellectual Property Law.

5.3. The User is aware that DSD may share the Authorized Material with third parties outside of the European Union in accordance with Article 46 of the GDPR, such as but not limited to the DSD Clinics. The third party's use of the User's information will be governed by the third party's privacy policy and the General Data Protection Regulation (EU) 2016/679 (GDPR).

5.4. In case the User is not willing to be recorded, he/she must notify DSD at dpo@digitalsmiledesign.com prior to the course commencement so that DSD can evaluate reasonable measures to avoid the direct recording of his/her image. Even though DSD will make all reasonable efforts to avoid User images being compromised, please note that Courses are public events, and DSD cannot control what other event assistants might record during the event, nor group shots.

6. Data Privacy Policy

6.1. By accepting these Purchase Terms and Conditions, the User also accepts and submits to DSD's Privacy Policy.

6.2. Communication Channels. DSD will communicate with the User via email, phone, and other relevant channels to guarantee adequate information sharing.

6.3. There is an internal and private channel for online courses (DSD Online) in which the user participates voluntarily. For face-to-face courses, DSD might create a Distribution List and/or a WhatsApp Group as a convenient way to quickly and efficiently distribute information related to such Courses to Course Participants. The user will only be included if he/she gives consent. To participate in such a group, the User commits to the following: (a) the group is not to be used to discuss non-course-related issues; (b) the group should not be used to express personal opinions or post private messages; (c) any opinions expressed are the opinions of individual members, and group administrators are not responsible for comments posted by individual members; (d) it is not necessary to respond to every post unless requested (e.g., RSVP); (e) if a message is not relevant to the majority of group members, please message the person directly rather than the entire group; (f) inappropriate posts include using inappropriate language, insulting messages, and voicing grievances; (g) no comments should be made regarding colleagues, management, the Board, work policies, or events; (h) in the event of a breach of any of the rules, the group administrator reserves the right to remove the transgressor from the group.

6.4. Exclusive for Consultancies / Clinical Consultancies and Mastership

In the event the performance of a Consultancy/Clinical Consultancy/Mastership or its preparation requires using or processing any Personal Data, the User is obliged to obtain the Data Subject's permission according to Section 6.1, and DSD commits to use such personal data only for the Services provided hereunder and in compliance with applicable data protection laws. DSD will not be held responsible for any failure in product delivery linked to inaccuracies in the information provided by the Client, nor for any responsibility linked to GDPR in case the User does not comply with Section 6.1.

7. Admission and Attendance

7.1. Users attending the Course must abide by the rules and policies of DSD and the Venue. Failure to follow such rules and policies may lead to consequences for Users. Users who fail to abide by those rules and policies are responsible for all applicable fines and legal or other expenses associated therewith.

7.2. DSD reserves the right to refuse admission to (or reject from) the Venue any person (i) not complying with these Terms, or (ii) who is in possession of a Ticket that has been sold or used other than in compliance with these Terms.

7.3. Users must not make, create, store, record, or transmit any kind of sound recording, visual footage, or audio-visual footage ("Recording"), or store, record, or transmit any information or other data in relation to the Course. It is forbidden to take into the Venue any equipment that may enable the aforementioned acts. Personal electronic devices (including still image cameras, mobile telephones, and other handheld personal communications devices) are permitted within the Venue unless otherwise advised, provided that any Recording and any image derived from a Recording ("Image") of the Course is used for personal, private, and non-commercial purposes only. As a condition of purchase, Users agree that (i) the use of any such Recording or Image for any form of public advertisement, display, commercial gain, or any other purpose (except private enjoyment) without the prior written consent of DSD is strictly forbidden and will constitute a breach of these terms for which you may be liable; and (ii) on request by DSD, you shall assign to DSD in writing the copyright and all other intellectual property in any Image or Recording that you create in relation to the Course.

7.4. Unless indicated otherwise, during the booking process DSD is not able to determine precise seat locations and cannot fulfill specific seating requests.

7.5. In case the User needs accommodations, please indicate it before the booking process so that DSD might be able to walk you through the reasonable solutions that could be offered to address the needs of people with disabilities, whether through "readily achievable" modifications or by providing reasonable auxiliary aids and services. Please bear in mind that it is the intent of the law that hosts and planners are not subjected to an "undue burden" to provide public accommodation.

7.6. Student Identification Requirement. A valid student ID must be sent to courses@digitalsmiledesign.com at least five (5) calendar days before the event as proof of student status. Failure to provide a valid student ID within this timeframe will result in the cancellation of the Student Ticket.

7.6.1. Student Tickets are non-refundable, except as mentioned in Section 8.2.

9. Unlawful Activity

DSD prohibits the use of the DSD brands and/or materials for unlawful conduct. All Users must comply with all local, state, federal, and international laws, ordinances, and regulations. The User agrees not to use any false information or use an invalid or unauthorized credit or debit card. The User agrees not to use or permit anyone to use the information provided through the Courses and/or www.digitalsmiledesign.com for any unlawful or unauthorized purpose.

10. No Warranty

DSD disclaims, to the fullest extent permitted under applicable law, all warranties, express or implied, with respect to DSD, the materials, and any Tickets obtained through www.digitalsmiledesign.com, including, without limitation, implied warranties of title, non-infringement of third party rights, merchantability, and fitness for a particular purpose, and any warranties that may arise from course of dealing or usage of trade. DSD does not warrant that the User's use of the services offered will be uninterrupted, error-free, or secure, that defects will be corrected, or that the site is free of viruses or other harmful components. The User assumes all responsibility and risk for use of DSD services and the User's reliance thereon. Your use of the Courses and any materials provided through the site is entirely at the User's own risk. The user should use the User's best judgment and exercise caution where appropriate.

11. Limitation of Liability

The User expressly acknowledges and agrees that DSD shall have no liability or responsibility whatsoever for (i) any action of another user; (ii) personal injury or property damage of any nature whatsoever, whether arising in contract or in tort, resulting from your access to and use of our Courses, including any claim, cause of action, obligation, liability, right, or remedy whether or not arising from the negligence of DSD; (iii) any unauthorized access; (iv) any interruption or cessation of transmission to or from DSD; (v) any bugs, viruses, worms, defects, or other items of a destructive nature which may be transmitted to or through the site by any third party; (vi) any error, mistake, inaccuracy, or omission in any materials, or for any loss or damage of any kind incurred as a result of the use of any materials available through DSD. Your sole and exclusive remedy for dissatisfaction with DSD is to stop using the site or leave the Course. The maximum liability of DSD, and your sole and exclusive remedy for all damages, losses suffered by you, and causes of action, whether in contract, tort (including, without limitation, negligence), or otherwise, shall be the total amount paid by you, if any, to access digitalsmiledesign.com.

12. Changes in Terms and Conditions

DSD reserves the right, in its sole discretion, to change these Purchase Terms and Conditions at any time. If DSD changes any term or condition, said modification, revision, and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following DSD's posting of revised terms and conditions constitutes your acceptance of the revised agreement.

13. Events Outside Our Control

13.1. DSD shall not be deemed in default or otherwise liable or responsible for any failure to perform, or delay in performance of, any of DSD's obligations that are caused by an Event Outside Our Control.

13.2. An "Event Outside Our Control" means any act or event beyond DSD's reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, Coronavirus disease (COVID-19), or other natural disasters, or failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport, or any other similar cause not under DSD's control.

14. Additional Provisions

14.1. No agency, partnership, joint venture, or other relationship is intended or created by the User's use of DSD Courses.

14.2. All contents of this website or affiliated platform are copyright works belonging to DSD. All rights reserved. The content of this website or platform has been carefully prepared and is regularly updated. Nevertheless, we cannot guarantee that the totality of information is perfectly accurate or free of error.

14.3. These Terms contain the entire understanding of the parties with respect to the matters contained herein and supersede and replace in their entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic, or implied.

14.4. If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected.

14.5. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.

15. Intellectual Property and Copyright

15.1. Unless agreed otherwise in writing by the parties, the mere attendance of any Course and/or participation in a Mastership/Consultancy/Clinical Consultancy does not give the User the right to use any DSD Logo or IP rights in general. Logo use is reserved for DSD Clinics and regulated in a specific agreement.

15.2. DSD retains ownership rights and copyright to all images, plans, drawings, calculations, design instructions, product descriptions, protocols, and/or other documents.

15.3. All deliverables and the methodologies used to create the goods and/or services, all other inventions, discoveries, concepts, ideas, and/or improvements created, conceived, or developed by DSD, and in general all Intellectual Property rights authorized by law relating to such goods and/or services, shall be upon creation the property of DSD and may not be modified without the written consent of DSD. Any intellectual property rights, such as copyrights, trademark rights, patent rights, and design rights related to this Website are the exclusive property of DSD or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

15.4. All trademarks — nominal or figurative — and all other marks, trade names, service marks, wordmarks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of DSD or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

15.5. Service reselling: the Client may not reproduce, duplicate, copy, sell, resell, or exploit any portion of this Website and its Service without the Owner's express prior written permission, granted either directly or through a legitimate reselling program.

16. Contact

16.1. In case you have any doubt about these T&C or any other request related to your purchase process, please contact courses@digitalsmiledesign.com.

16.2. In case you have a request, doubt, or inquiry related to the Courses, please write to courses@digitalsmiledesign.com.

16.3. In case you have a request, doubt, or inquiry related to GDPR / Data Protection, please write to dpo@digitalsmiledesign.com.

We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision, and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site and/or attendance of the Course following our posting of revised terms and conditions constitutes your acceptance of the revised agreement.